Support & Help Center
Get fast assistance from the Wruum engineering & customer support team.
Frequently Asked Questions
How does Wruum identify vehicles?
Wruum uses real-time camera computer vision combined with state-of-the-art multimodal AI recognition to detect car make, model, generation, and rarity tiers from your photos.
How do subscriptions & Wruum Pro work?
Wruum Pro subscriptions are securely processed through your Apple ID account via the Apple App Store. Subscriptions auto-renew unless cancelled at least 24 hours before the end of the current period. You can manage or cancel anytime in your iOS Settings > Apple ID > Subscriptions.
How do I restore my purchases on a new device?
In the Wruum app, tap the Settings icon (top-right of Profile) > Restore Purchases. As long as you are signed in with the same Apple ID, your Pro status will be instantly reactivated.
How do I permanently delete my account and data?
You have complete control over your data. In the app, go to Profile > Settings > Delete Account. This immediately and permanently deletes your spotting history, uploaded original photos, background-removed cutouts, and cloud database records.
What are the safety and spotting guidelines?
Never operate the app or camera while driving. Only spot cars when safely parked or as a pedestrian. Do not trespass on private property or photograph personal private residential driveways.
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